This can sometimes happen for some users, bank transaction delays or server issues. The first thing you should try is restoring your purchase.<h3 id="x6k8e00ck4b" data-toc-id="x6k8e00ck4b">How to restore your purchase:</h3>Go into the app, then head to Pro paywall where you buy pro. Scroll down till you find the Restore button. Tapping that should restore your purchase, but if it doesn’t please contact <a target="" rel="noopener noreferrer nofollow" class="link" href="mailto://support@swipefy.app">support@swipefy.app</a>

Didn't receive Pro after purchase or lost Pro on your account.

Didn't receive Pro after purchase

Feedback

Roadmap

Changelog

Swipefy

All the tips and tricks for discovering music

Discover

Skipping tracks lets you decide later if you like or dislike a song. It’s an option feature and is disabled by default.<h3 id="lk66llscmx4" data-toc-id="lk66llscmx4">How to enable:</h3><ol><li>Go to Settings</li><li>Then go to Layout &amp; content</li><li>Enable Option to Skip tracks.</li></ol>

Skipping Tracks

All you need to know about syncing to a streaming platform

Sync

<callout-component color="Orange">Swipefy Pro is required to Sync to Spotify.</callout-component>To sync a playlist to Spotify you can press the enable prompt for sync when viewing the playlist in the Swipefy app.

Syncing a playlist

On Swipefy you can sync your likes made on the platform to Spotify, and from Spotify to Swipefy. You can enable these options in the Swipefy setting by pressing the Edit Sync button.<h3 id="m5zr583z3ft" data-toc-id="m5zr583z3ft">Free Sync</h3>Free users are limited to one sync every five minutes and after watching a short video ad. You will also have to manually press the Sync Now button.<h3 id="1oecz823281" data-toc-id="1oecz823281">Pro Sync</h3>Pro users have access to automatic sync which will sync automatically when you leave the app or after five minutes of not swiping.<h3 id="5d65axa676c" data-toc-id="5d65axa676c">Save likes to</h3>You can choose where your likes are saved to in the Edit Sync menu. You can choose your Spotify Liked Songs or a Swipefy Likes playlist on Spotify.

Syncing your likes

Learn more about Playlists and how to use them

Playlists

<ol><li>Navigate to the "Playlists" tab on the bottom bar.</li><li>Press on the "Create playlist" button.</li><li>Give your playlist a name and description, and choose your privacy settings.</li><li>Then tap "Create playlist", and you're good to go!</li></ol><callout-component color="Orange">⚠️ Users creating playlists on Swipefy for a Spotify account will want to check their playlist's privacy settings on Spotify. Due to a bug in Spotify’s API, we are unable to set playlists to private at this time.</callout-component>

You can create a playlist on your music platform, and it will show up in the app, or you can create it on Swipefy!

How to create a playlist

For some unknown reason, the Spotify API won’t let us change the privacy setting for you. You must go into the Spotify app and adjust the privacy settings separately from Swipefy’s for each playlist you create.

Spotify Playlist Privacy settings issue

Swipefy Pro can currently only be purchased in the Swipefy mobile app using the Google Play store and Apple App Store.If you have issues with buying Pro or not having Pro activate on your account, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@swipefy.app">support@swipefy.app</a>!

Get Swipefy Pro

You must get your refund through what platform you subscribed to or purchased Pro. Our support team through email or Discord can’t issue refunds.Apple App Store: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://support.apple.com/en-us/HT204084">https://support.apple.com/en-us/HT204084</a>Google Play Store: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://support.google.com/googleplay/workflow/9813244?hl=en">https://support.google.com/googleplay/workflow/9813244?hl=en</a>

Cancel/Refund Pro

Account

To create a Swipefy account, you must sign in with your Spotify account. Your Swipefy account will then be linked to your Spotify account.Currently, Swipefy only supports Spotify, but Apple Music support is being worked on. Support for other music providers will come in the future.

Create an account

If a user has violated our Terms of Service we will enact a ban on the users account.If your Swipefy account has been banned, you can’t get unbanned and won’t be provided a refund if you had a Swipefy Pro subscription or Lifetime purchase.Read our Terms of service <a target="" rel="noopener noreferrer nofollow" class="link" href="https://swipefy.app/terms">here</a>.

Banned Account

<h3 id="lwldx8laatl" data-toc-id="lwldx8laatl">TLDR; We recommend starting fresh with Swipefy 2.0 and not importing your swipes from 1.0</h3>Your profile and friends are all already migrated and waiting for you in 2.0 :)And about your swipes: almost all issues in 1.0 were a result of a bad catalog (tracks, artist etc) setup. This is why we build 2.0 completely from the ground up and it’s working waaaay better. Though, the old catalog is so broken that it’s not reliable enough to use to migrate your old swipes the new app. It will result in many inaccuracies, hence why we decided not to automatically migrate everyone’s data.<h1 id="m8m0p2twli2" data-toc-id="m8m0p2twli2">I still want to migrate my data from 1.0</h1><h3 id="ec7zak1ep0c" data-toc-id="ec7zak1ep0c">Swipe History</h3>We’re currently working on a button to import either your likes, dislikes or both from 1.0 and this will soon be available in an update to the app. We will also notify in <a target="" rel="noopener noreferrer nofollow" class="link" href="https://discord.gg/swipefy">our Discord</a> when this feature is available.<h3 id="2xczllwzzp4" data-toc-id="2xczllwzzp4">Collections (playlists)</h3>Currently we don’t have plans to transfer them, but if you have synced your collections to Spotify it will show up as a playlist in the 2.0 app when launching the app.<h3 id="bm1cowz21fw" data-toc-id="bm1cowz21fw">Profile</h3>Your profile, profile picture, bio, pronouns, privacy settings, etc. are all automatically migrated to 2.0<h3 id="y2oc7ytkfdq" data-toc-id="y2oc7ytkfdq">Friends</h3>In 2.0 we replaced the friend system with a following system, so all your friends from 1.0 are now appearing as following you and you following them in 2.0.You can read more about the 2.0 transition on the Swipefy 2.0 blog post.

Swipefy 1.0 to 2.0

If you would like to fully remove your account and all its data please navigate to the Swipefy Settings → Account &amp; privacy → Destructive and select delete your account.<callout-component color="Orange">Warning: Once an account is removed it can’t be recovered again.</callout-component>

Delete your account

Please email <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@swipefy.app">support@swipefy.app</a> with the email attached to the account to request your data (account email and email sender must match).

Request your data

Other interesting things that we have written down

Other

Please note that these features and fixes are in beta for a reason and can be a bit buggy/unfinished. If you have any feedback please contact us on <a target="" rel="noopener noreferrer nofollow" class="link" href="https://discord.gg/swipefy">Discord</a> or send us an email at <a target="" rel="noopener noreferrer nofollow" class="link" href="mailto://beta@swipefy.app">beta@swipefy.app</a><h2 id="dds200yq4zq" data-toc-id="dds200yq4zq">iOS and macOS</h2><h3 id="0do2psqwpkl" data-toc-id="0do2psqwpkl">Joining the beta</h3>Click the button below to join the beta via TestFlight. Make sure to install Apple's Testflight app first in case you don't have it installed yet (<a target="" rel="noopener noreferrer nofollow" class="link" href="https://testflight.apple.com/join/7UglLvHU">Join here</a>).<h3 id="3i174e1o2b5" data-toc-id="3i174e1o2b5">Leaving the beta</h3>Open the App Store and install Swipefy from there, this will overwrite the beta app on your device.<h2 id="44w31667317" data-toc-id="44w31667317">Android</h2><h3 id="c20zxbkl4ar" data-toc-id="c20zxbkl4ar">Joining the beta</h3><ol><li>Open the Swipefy page on the Play Store</li><li>Scroll down on the page until you see the "Join beta" button</li><li>Click "Join beta" (It may take a few minutes for Google Play to process your request)</li><li>After a few minutes, you should see that there's an update available to install</li></ol><h3 id="6b6masy45kx" data-toc-id="6b6masy45kx">Leaving the beta</h3><ol><li>Open the Swipefy page on the Play Store</li><li>Scroll down on the page until you see the "Leave beta" button</li><li>Click "Leave beta" (It may take a few minutes for Google Play to process your request)</li><li>Delete and reinstall the app to get back to the public version</li></ol>

To get access to the latest features and bug fixes you can join the beta.

Swipefy Beta

You can leave feedback or report an issue in the app by going to Settings → Feedback or going to <a target="" rel="noopener noreferrer nofollow" class="link" href="https://feedback.swipefy.app">feedback.swipefy.app</a>.Please provide as much information as you can and have a descriptive title.Don’t post support questions on the feedback/bug reports boards, please email our support (<a target="" rel="noopener noreferrer nofollow" class="link" href="mailto://support@swipefy.app">support@swipefy.app</a>). You can also get community support on our <a target="" rel="noopener noreferrer nofollow" class="link" href="https://discord.gg/swipefy">Discord</a>.

How to report bugs/give feedback

Unfortunately, due to the terms of service of our music providers, we are not allowed to provide a public API for other developers to use.<callout-component color="Red">Any unauthorised use of the Swipefy API may result in the IP getting blocked and any Swipefy accounts connected to the unauthorised use banned.</callout-component>

We do not have a public api for developers to use!

Swipefy API

If you're testing our Swipefy iOS or macOS and don’t wan’t to be notified on every beta you can unsubscribe on the TestFlight app.<ol><li>Open the TestFlight app.</li><li>Tap Swipefy for Spotify (not the OPEN button).</li><li>Scroll down till you find Notifications and tap.</li><li>Toggle Push Notifications and/or Email Notifications on or off.</li></ol>